service@loohoi.com

Questions, feedback or in need of more information?

Is your question not on one of our information pages or is something not entirely clear? Send an email to service@loohoi.com. Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.

Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3 to 7 days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 14 to 30 days. Please consider any holidays that might impact delivery times.
Q: What is the company return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. 
Q: How can I contact you regarding my order?
A: You can contact us via email at service@loohoi.com or by using the form located on this page.

We pride ourselves on the quality of our customer service and our dedication to delivering great products at reasonable prices in a timely manner

What Makes Us the Best
At loohoi , we pride ourselves on the quality of our customer service and our dedication to delivering great products at reasonable prices in a timely manner. From at-home health and beauty to sunglasses, gym equipment and everything, you'll find it here.

High Quality with Unbeatable Prices
Our vision is to supply our customers with the highest quality product and service offerings available in the market today. We are committed to providing high quality merchandise for less. You don't have to stick to big brands anymore, here you can be creative and try new stuff!

Convenient & Friendly Customer Service
We believe that each and every one of our customers is extremely important to us. We make it a point to listen, learn and deliver based on our customer's needs and expectations. If at any time you have any questions, please contact our Support Center. We will make all reasonable efforts to address your concerns.

Delivery around the Globe
Partnering with internationally trusted logistic service providers, we ship to over 200 countries around the world. We know that you don’t want to wait weeks or even days for your purchase, so we ship out orders as soon as possible. We also provide tracking information on all packages so you’ll be able to keep an eye on where it is and when it will be delivered. If you have any questions about the status of your shipment, just contact us!

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Logistics: 4PX、YunExpress、Wanb Express、UBI

Order Price	Worldwide
$0~$49.99	$6.99
Over$50	Free Delivery

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

ORDER PROCESSING TIME

• Processing Time: 3-7 Days
• Shipping Time: 14-30 Days

DO YOU DELIVER INTERNATIONALLY?
We ship world wide.

NOTE
We may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, please contact us at our Support Center

In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.

RETURNS
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

RETURN PROCESS
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].

Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an luckyeo.com error, the cost of return shipping will be deducted from your refund.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

• perishable items
• intimates
• gift cards
• custom items
• digital products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at our Support Center

loohoi primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following 2 main payment methods:
● PayPal
loohoi primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.

● Secure Credit Card Payment
We can also accept Credit Card payment using Visa, Master card, American expres and discover .

WHICH CURRENCY WILL I BE CHARGED IN?
All of our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding conversation rate of the currency you choose depending on the website you are on.

DO YOU OFFER 3 OR 4 TIMES PAYMENT OPTION?
We accept 3 times payment.
You will be able to chose that payment option on checkout.

HOW DO I CHANGE/MODIFY MY ORDER?
If you notice a mistake with your order after receiving an order confirmation email, please contact us at our Support Center
Please note that we can help you modify your order before shipment.
Once your package is shipped, we will not be able to change anything.

WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?
If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You may log into your account to see your orders. You may also contact us to find out more information about your order.